Return, Refund and Cancellation Policy
Cancellation and Order Amendment Policy
We process and dispatch all orders very quickly; we therefore cannot guarantee any amendment or cancellation once your order has been placed.
If you wish to amend or cancel your order, please contact our customer service team as soon as possible by email at contact@nymeria-beauty.com.
We will do our utmost to amend or cancel your order if it has not yet been processed at our warehouse.
To help us handle your request more quickly, please include "Cancel my order" in the subject line of your email, along with your full name and order number in the body of the email.
Return and Refund Policy
If your order has already been dispatched, please be reassured: you may return it in order to receive a refund, subject to the conditions set out below.
Our refund policy lasts 30 days. If more than 30 days have passed since the delivery of your purchase, we are unfortunately unable to offer a refund or exchange.
To be eligible for a return and refund, items must be sent back to our warehouse in their original condition, unopened and unused, in their original packaging. Proof of purchase is required for all returns and refunds.
For obvious hygiene reasons, we are unable to accept returns once a product has been opened or used.
No Partial Returns or Refunds
Returns are accepted on complete orders only, in their original condition. If your order contains several items, all items must be returned unopened and unused, in their original packaging. If even one item from the order has been opened or used, the entire order becomes ineligible for return or refund — including any items that remain intact. No partial refund will be granted.
Items That Cannot Be Returned:
- Gift cards
- Digital books
Refunds (Where Applicable)
Once we have received and inspected the returned item, we will send you an email to confirm its receipt. We will also notify you of our decision regarding the approval or rejection of your refund request.
If your request is approved, your refund will be processed and a credit will be automatically applied to your original payment method within one week.
Shipping costs may only be refunded in the event of cancellation before the parcel has been dispatched.
Late or Missing Refunds (Where Applicable)
If you have not yet received your refund, please follow these steps:
- Check your bank account again.
- Contact your credit card provider: there may be a delay before the refund is officially reflected.
- Contact your bank; a processing delay is often required before the refund appears.
Processing time is generally 7 to 14 working days. If, after completing all of these steps, you have still not received your refund, please contact us at contact@nymeria-beauty.com.
Sale Items (Where Applicable)
Only items purchased at full price may be refunded. Sale items are unfortunately non-refundable.
Exchanges (Where Applicable)
We will replace an item only if it is defective or damaged. In that case, if you wish to exchange it for the same item, please send us an email at contact@nymeria-beauty.com.
Shipping
To return a product, you must contact us by email at contact@nymeria-beauty.com; we will then provide you with the procedure and the address of our warehouse authorised to receive returned parcels.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. You are responsible for paying your own shipping costs to return your item.
Returned items remain your responsibility until they reach us. If you are shipping an item worth more than £50, we recommend using a tracked delivery service or taking out shipping insurance. We cannot guarantee receipt of the item you return to us.